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Cloud ERP Software Equals Great Customer Service

in: Company News, Enterprise Resource Planning (ERP), Cloud Computing, Acumatica

I challenge you to take a look around next time you are out to dinner and try to find a table without a cell phone visible.  I bet you can’t! Mobile technology is everywhere. Along with new mobile technology comes new mobile software. It has moved from being used to play games to being an expected part of many web services. It’s time to jump on board and make cloud ERP software a part of your business strategy.

As smartphone capabilities increase, mobility makes further inroads into all kinds of places you might not expect. You can see smartphones being used in hospitals to track patients. Rather than a live tour guide you can pull up an app on your smartphone and have an instant virtual tour guide in museums and parks. Print ads all over the place include a tag for smartphones to get more information. The days of the baby monitor are gone; the smartphone does it all. The use of mobility is no longer a privilege used by some; it’s expected by all.

Real-time, anywhere access has become ubiquitous in our personal lives and it is making inroads into our business lives as well. Mobility in the workforce isn’t just about accessing company email, it has become so much more. Today, companies are using mobile ERP to integrate ecommerce, streamline the warehouse, and improve sales and customer service.

Cloud ERP Software Raises the Bar on Customer Service

Cloud applications have made real-time anywhere access a reality for enterprise software and the systems connected to it. Gone are the days when your team was tied to their terminals to answer customer calls, take orders, or respond to customer queries. Today’s employees may be on the road, visiting customers, or at the warehouse, but they’re still fully connected to the home office via mobile ERP solutions like Acumatica Cloud ERP. With a cloud ERP software, everyone has access to the data they need to do their jobs better and more efficiently.

How Cloud ERP Software Boosts Customer Service and Sales

When customers call, they don’t want their message to go to voicemail. They expect to speak immediately with their service representative. They want to deal with someone they know, not an anonymous customer service rep working in some call center miles away from your building. It’s not just a matter of answering the phones, either. People demand answers—now!

Fortunately, with mobile ERP software, those answers are at all employees’ fingertips. New cloud-based software, like Acumatica Cloud ERP, can be accessed anywhere, anytime. As long as you have Internet access, you can look up an account, check on payments and delivery dates, and confirm inventory levels for anxious customers.

Success for Those Who Invest in Cloud ERP

When companies invest in mobile solutions, they see significant improvements in customer satisfaction, resulting in increased revenue. Some improvements you may potentially see include:

  • Faster response times to customer inquiries and complaints
  • Improved customer satisfaction
  • Enhanced retention rates among existing customers
  • Increased reorders among existing customers
  • Lower complaint volume as customers receive better information

It doesn’t look like mobile technology is going away anytime soon, so it’s time to look into investing in a Cloud ERP system. This can improve sales and customer service and that is a win-win for any business.  The real-time information that is available at your fingertips will allow your sales and service teams to do a better job serving your customers. This leads to happy customers and happy customers come back and give referrals.

Acumatica Cloud ERP: The Cloud Done Right

Acumatica is a complete and adaptable cloud based integrated accounting, CRM, and business management suite, offering the deep functionality finance executives need to automate and streamline financials and project accounting. Ideal for small and midsized businesses, Acumatica Cloud ERP’s browser-based software offers many choices in deployment, licensing, integration, and customization—making it easy and affordable to implement. If you are ready to learn more about Acumatica, download our one hour Webinar Evolution of ERP in a Connected World.

Contact Mindover

Mindover Software can help you implement cloud ERP software, such as Acumatica Cloud ERP, so that you can implement mobile strategies into your business to raise your customer service bar. Visit us online or call 512-251-8992.