Mobile E-Commerce: Is it for You?
Just as the Cloud has reshaped and transformed the business world as we know it, mobile technology is making its move into the office. For some of you, this is not a new occurrence. Your company has been using mobile devices for years to streamline processes, access email, and create last-minute reports and documents. Using mobile devices to close transactions out in the field, however, is not a common occurrence. Mobile commerce solutions are on the rise, and for good reason. With so many sales representatives spending their time away from the office, it’s crucial for them to have the same level of access to their ERP solution as those at the office. With mobile commerce, this becomes a reality.
What is mobile commerce exactly?
Before you can appreciate the benefits of mobile commerce, you need to understand what it is and how it pertains to your business. To put it simply, mobile commerce (also known as mobile ecommerce, M-commerce or mobile sales) is the buying and selling of goods and services through wireless handheld devices (such as smartphones and tablets). It provides sales personnel and consumers alike with the ability to research and purchase products directly on their handheld devices. Mobile commerce applications (apps) allow sales representatives to close transactions and capture information and signatures out in the field, eliminating the need to rush back to the office for data entry.
Mobile commerce actually speeds up the order fulfillment process, as the application communicates directly with the company’s ERP and WMS systems to ensure all information is dispersed to the appropriate areas. No more waiting for the order to be finalized or data to be entered in the system. As soon as the order is received, the warehouse can begin the fulfillment process and get it out the door and delivered to the customer on time.
The benefits of using a mobile commerce solution
Are you struggling to input your sales orders into your ERP system in a timely and accurate manner? Do your sales personnel have all the information they need to complete a successful sale away from the office? Can they access stock levels and estimated fulfillment times from their mobile phones, or do they need to be at the office to access this information? Mobile commerce will provide you with the ability to not only input orders directly into your ERP system on the spot, but it will also allow your sales personnel to access key information pertinent to closing a sale.
Don’t waste any more time rushing back to the office to input data into your ERP system. With mobile commerce, you have all the tools you need to start the order fulfillment process directly from your mobile device. Take a look at some of the key benefits companies just like you are experiencing from using a mobile commerce solution:
- Seamless integration with your ERP system, resulting in faster order fulfillment rates and timely data entry
- Improved efficiency and productivity
- Increased data accuracy
- Ability to print documents (such as invoices and proof of delivery forms) on the spot
- Instant access to product brochures and information
- Visibility into the warehouse and stock levels
- Access to ERP data no matter where you are
- Email capabilities
- Real time sales tax calculation
If you’re interested in learning more about what mobile commerce can do for you, contact us today. Our mobile commerce solution, xkzero, connects seamlessly with Sage 100 ERP to bring you the instant connectivity you want and need. With xkzero, you can add customer and contact records on the fly, capture signature on new orders, print and email new order receipts, and transfer information instantly to your Sage 100 ERP (formerly Sage ERP MAS 90/ Sage ERP MAS 200) system. Don’t waste any more time in the “in-between”; see how mobile commerce can help you take advantage of every opportunity!