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What You Should Expect from a Dedicated ERP Support Team

in: Enterprise Resource Planning (ERP), Company News

What You Should Expect from a Dedicated ERP Support Team

A dedicated ERP support team is essential, especially when considering adopting a new ERP system. The right partner can mean the difference between success and failure. When selecting an ERP partner, it is crucial to evaluate the support team based on the following factors:

Dedicated Project Sponsor or Senior Manager

A reliable ERP support team should include a senior manager who is fully committed to your project. This individual will establish clear goals and objectives for the ERP implementation. From here, they will prioritize the project and provide the necessary resources, time, and budget to ensure its success. They should also monitor the project’s progress and correct course when needed.

Project Management

While you might have an internal project manager from your own company, having a project manager provided by the vendor is equally important. It is also not redundant or a waste of resources.

ERP project managers take the project to the finish line in that they are responsible for meeting project scope, budget, and timeline. They finalize deadlines and deliverables, conduct regular status meetings, obtain approvals, identify risks, establish risk mitigation plans, and effectively communicate progress to stakeholders.

Change Management

A dedicated change management team or individual is crucial in obtaining consensus and stakeholder participation. They educate and inform employees and other individuals who may be affected by the ERP implementation, helping them understand the new system’s benefits. They also set expectations regarding ERP data collection and utilization.

Subject Matter Experts (SMEs)

in your organization possess in-depth knowledge of your business practices and processes. Collaborating with the ERP vendor, they define departmental or business requirements and ensure the vendor fully comprehends them. SMEs provide essential data, assist in project progression, and facilitate seamless implementation.

Implementation Partner/Technical Consultant

The implementation partner or technical consultant is a critical member of your ERP support team. They establish industry best practices and standard business processes, conduct functional business process testing, and provide user training.

Furthermore, they offer ongoing ERP support beyond the implementation phase. Thorough research and evaluation are necessary when selecting an ERP partner to ensure their expertise aligns with your requirements.

Choosing Your ERP Support Provider

When selecting an ERP vendor, consider the following qualities:

  • Experience and expertise in ERP implementation
  • Flexibility to customize the software according to your specific needs
  • Ongoing training and comprehensive support
  • Working practices and methodologies that align with your business processes
  • Return on investment
  • A collaborative approach

At Mindover, we provide a range of services to assist you in choosing the right ERP solution and supporting it in the long term. We strive to be the best software provider, offering custom development, consulting, implementation, training, and ongoing support tailored to your unique requirements.

Remember, the success of your ERP system is not solely dependent on the software itself but also on the quality of your ERP support team. Contact us today to explore how we can help you optimize your ERP implementation and help your business continue to gain traction.

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Mindover Software

15901 Central Commerce Drive, Suite 203
Austin, Texas 78660
Phone: 512-990-3994
Fax: 512-251-8992

About Us

Started in Austin, Texas in 2000, Mindover Software has been providing award-winning software and consulting solutions spanning the business lifecycle to small and medium sized business. Now, with consultants in Dallas, San Antonio, Austin, Boise, and San Diego, Mindover Software provides strong local support with the resources of a national company.

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