Skip to content
Mindover Software Logo with tagline

Workforce Analyzer—Unable to Connect to Analysis Server with Sage 300 ERP

in: Sage 300 ERP|Workforce Analyzer

Error Summary:

The error ‘unable to connect to analysis server’ is caused by the client machine not being able to access the analysis server which is hosted on Microsoft Azure. Multiple levels of traffic can be blocked.

Current firewall settings are preventing My Workforce Analyzer Analysis functionalities from communicating with the My Workforce Analyzer server.


An exception needs to be made for port 8443 in the firewall for inbound and outbound for the following sites:
UDP and TCP settings should be reviewed.
How to verify port 8443 is open for
1. Login as the administrator on the workstation where the user will access MWA from
2. In the Run command prompt, type the following: telnet 8443
3. telnet 8443
4. If the telnet connection is successful it will result a blank page, otherwise it will display “Connection failed”
Verify exceptions on local workstation anti virus firewall and any group or local policies.
Below are links to tools that can assist with the error unable to connect to analysis server. The last link is to an article to describe different ways to use these tools to diagnose the issue.

Additional information

• My Workforce Analyzer utilizes Microsoft Azure Servers in order to host the MWA analysis functionalities of the product
• No Sage HRMS data is exposed or passed from your on-premise product to the Microsoft Azure servers
• MWA has been configured to utilize Port 8443 to communicate during the Analysis process with the Microsoft Azure Servers
• Since Microsoft Azure is being used there is no list of IP addresses or server destinations as Azure does not have static IP addresses for the domains.


Mindover Software Logo with tagline

Mindover Software

15901 Central Commerce Drive, Suite 203
Austin, Texas 78660
Phone: 512-990-3994
Fax: 512-251-8992

About Us

Started in Austin, Texas in 2000, Mindover Software has been providing award-winning software and consulting solutions spanning the business lifecycle to small and medium sized business. Now, with consultants in Dallas, San Antonio, Austin, Boise, and San Diego, Mindover Software provides strong local support with the resources of a national company.

Acumatica Cloud ERP Gold Certified Partner logoSAGE Authorized Partner logo