Ready to take your field or equipment service operations to a new level? If you are an HVAC service company, sell and support equipment or just need a way to track and maintain lots of assets, then you will benefit from a hosted (Cloud-based) or on-premise service management software solution from Mindover Software. We can help you automate your field service, inventory, sales and accounting operations into one seamless integrated solution that will save you time and money.
Service management software solutions from Mindover Software help HVAC and other field service companies manage service contracts from quotation to annual renewals. Knowing when job are covered under a warranty or service contract can mean the difference between a job that makes money or loses money. Because customers can have many kinds of agreements, our service solutions track equipment by location, serial number and service history, taking the guesswork out of customer billing and reducing non-billable administrative time.
Advanced features like intuitive call dispatching, easy labor scheduling and on-the-fly job creation means your customers will be satisfied more quickly than ever before. In-bound calls can be easily logged and matched with a technician based on availability and required skills.
Our solution also features mobile field solutions and web portals for both customers and employees, which can give you an even greater edge over competition. Your service technicians can stay in constant contact with the office by using portable laptops or PDA’s. Downloading new jobs and uploading completed ones will speed up the invoicing process and improve cash flow. Customers can also log new jobs online or check status of existing jobs, making it easier for them to do business with you while also lowering your transaction handling costs.